Tenant Services
Supporting Tenants Every Step of the Way
We are committed to helping tenants find safe, well-managed accommodation and enjoy a positive renting experience.
What You Can Expect
Clear tenancy agreements
Professional property management
Responsive maintenance reporting
Transparent communication
Respect for your rights as a tenant
Tenant Responsibilities
Understanding your responsibilities helps ensure a smooth tenancy and a well-managed property.
As a tenant, you are expected to:
✓ Pay rent on time
✓ Report repairs promptly
✓ Look after the property responsibly
✓ Allow access for legally required inspections and maintenance
✓ Respect neighbours and community standards
Tenant Rights
The Renters' Rights Act has strengthened protections for tenants.
This includes:
- Greater security of tenure
- Protection from unfair eviction
- The ability to challenge unreasonable rent increases
- Protection from discrimination based on benefits or family status
- Rights relating to requests to keep pets
If you have questions about your tenancy, our team is here to help.
Report a Repair
Need to report a repair at your property?
Use our online repair portal below to submit your request. Please include as much detail as possible to help us resolve the issue quickly.
